Telehealth Policy

Medicare telehealth policy has shifted dramatically for the entire healthcare industry in response to COVID-19, both policy unique to RHCs and more broadly within the fee-for-service community. 

The following chart breaks down the types of telehealth services RHC can bill for and how to bill for them during the Public Health Emergency, as well as what coverage has been made permanent post PHE. The majority of telehealth waivers will require legislative action if they are to remain permanent.

All RHCs billing for telehealth should review the MLN Matters document: New and Expanded Flexibilities for Rural Health Clinics (RHCs) and Federally Qualified Health Centers (FQHCs) During the COVID-19 Public Health Emergency (PHE).

In December 2020 CMS announced significant telehealth coinsurance changes.

Beginning January 2022 and not connected to the PHE, RHCs can bill and be reimbursed for mental health services provided via telehealth. More information can be found here.

NARHC continues to advocate for permanent coverage of all telehealth services and a revision of the RHC/FQHC payment policy to ensure that RHCs do not experience a disparity in reimbursement as compared to their fee-for-service counterparts who receive payment parity.

With any questions, please email Sarah Hohman at

Name of Telehealth Service

Brief Description

How to Bill

Amount (2022)


Virtual Check-In or Virtual Care Communications

Remote evaluation - G2010
Brief communication with patient (5 min) - G2012

Bill on UB-04
No modifier necessary
Rev Code 052X



Digital e-Visits

Online evaluation and management


Bill on UB-04
No modifier
Rev Code 052X


In effect for
of PHE 

Telehealth Visits

One to one substitutes for in-person services/visits

List of allowable services maintained by CMS
(including services allowed via audio-only)

Bill on UB-04 Modifier 95 optional
Modifier CS (for services where cost sharing is waived
Rev Code 052X

Costs and encounters carved out of cost report


set to expire
151 days
after the
of the PHE

Mental Health
Telehealth Visits

One to one substitutes for in-person mental health services/visits

CPT codes that can be billed with 0900 revenue code

Rev Code 0900

Use proper mental health CPT code

Modifier CG always

Modifier 95 if audio-video

Modifier FQ if audio-only
Count costs and encounters on cost report


January 1, 2022

begins 151
days after
the PHE ends

Chronic Care Management/
Principal Care Management
99484, 99487, 99490, 99491, 99424, and 99425 = G0511
99492, 99493 = G0512

G0511- Care Management

G0512- Psychiatric Care Management



Transitional Care Management Supporting the additional work provided to patients following discharge from an acute care setting to prevent errors and readmissions. 99495, 99496 on an RHC claim, either alone or with other payable services  If it is the only medical service provided on that day with an RHC or FQHC practitioner it is paid as a stand-alone billable visit. If it is furnished on the same day as another visit, only one visit is paid. Covered since January 1, 2013